Frequently asked questions
WHEN IS YOUR NEXT COLLECTION LAUNCHING?
To have the inside scoop regarding new collection drops, exclusive access to pre-orders and other treats, sign up for our newsletter. To sign up, scroll to the bottom of this page.
HOW DO I KNOW WHEN AN ITEM IS IN STOCK?
Unless otherwise specified on our products page, most items are in stock and will be available for purchase. Please be aware that even if the item is in your shopping bag, it isn't reserved by you and will therefore be available to other customers while you are browsing.
MY FAVORITE ITEM IS SOLD OUT? WILL IT COME BACK IN STOCK?
If the style or size you are looking for is sold out, make sure to sign up for the re-stock alert on that individual page. We will notify you via email when your favorite item is restocked.
MY ORDER IS NOT GOING THROUGH! WHAT IS GOING ON?
If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you're using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.
If you are still experiencing a problem, please contact us at email@example.com so we can assist you with your order.
I JUST ORDERED A NEW ITEM, WILL I GET AN EMAIL CONFIRMATION?
As soon as your order is submitted, you should receive an email confirmation to the email address you provided when you placed your order. It will include your order number and order description. If you did not receive an email, please check your spam folder or reach out to us so we can assist you at customerservice@ brittnetta.com.
WHEN WILL MY ORDER SHIP?
Most orders ship within 1 to 2 business days of purchase unless a specific ship date is indicated on the product page. Delivery times are provided solely as guidelines by the delivery carrier and are subject to change.
CAN I CHANGE/MODIFY/CANCEL MY ORDER?
Depending on the status of your order, it may be possible to cancel your order or change an item to a different size. If you need to make any changes or cancellations, please e-mail our Customer Care team at firstname.lastname@example.org as soon as possible and we'll see what we can do.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Visa Debit, Mastercard, Discover, American Express, PayPal and Apple Pay. If you wish to pay over time, we have teamed up with Klarna, a third party provider.
We are based in the United States and your card issuer may see your payment as an international transaction and charge you accordingly. For further details on this please contact your card issuer directly.
IS IT SAFE TO USE MY CREDIT CARD?
When you use BRITT NETTA.com all communication takes place over a fully secure connection. Our payments are processed by an external provider with very high security standards, and we do not store your credit card information on our server. We take all reasonable measures to keep your data safe.
WHAT IS KLARNA?
We have partnered with Klarna to give you more payment options when shop-ping on our website in the USA, Sweden, Norway, Finland, Denmark, Germany, Austria, The Netherlands, Great Britain, and Australia. Klarna provides smooth payment services to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments. Klarna is cur-rently only offered to customers from the in the UK and USA at this time, we are hoping to be able to offer it worldwide in the future. For more information about what Klarna is please click here.
HOW DOES PAY IN 30 DAYS WITH KLARNA WORK?
Pay in 30 days with Klarna gives you the option to make your purchase without paying upfront, so you can try before you buy.
Only pay for the items which you choose to keep, then pay up to 30 days later. No interest, no fees, and no impact on your credit score. For more information click here.
HOW DOES PAY IN INSTALLMENTS WITH KLARNA WORK?
Spread the cost of your purchase into 4 interest-free installments. The first payment is made at the point of purchase, with the remaining installments scheduled automatically with no interest. For more information click here.
HOW DO I RETURN AN ITEM WHICH WAS PAID FOR VIA KLARNA?
The returns process for an item which you purchased on Klarna, is the same as normal. When we issue a refund, your Klarna payments will be automatically updated. For more information about Klarna returns policy, please click here.
Route APP PROTECTION
WHERE IS MY ORDER?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route"s mobile app for i- OS or Android to visually track your package and receive real-time notifications on its estimated delivery. You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you"re tracking via the Route App or online Route"s real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven"t downloaded the app yet? Download here.
Need to file a claim? File here.
WHAT IS ROUTE PROTECT?
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we"ve partnered with Route to offer added assurance that you"re supported, no matter what. Route Protect can be added during check-out.
You can also utilize the Route App to visually track all of your on-line orders in one place, as well as easily file a claim with their team. Whether you are tracking via the Route App or the on-line Route"s real-time ship ping updates, we will keep you in the loop throughout every part of your delivery.
Haven"t downloaded the app yet? Download here.
Purchased Route Protect and looking to file a shipping issue online? File here.
WHAT ARE ROUTE'S TERMS AND CONDITIONS?
Route is a third party provider. Please see Route"s terms and conditions as listed here: https://route.com/terms-and-conditions/
IS ROUTE A LICENSED INSURANCE COMPANY?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. asits partner. All of Route"s policies are listed here.
I JUST ORDERED A NEW ITEM BUT MY ORDER IS TAKING LONGER THAN EXPECTED. IS THERE AN ISSUE?
Orders placed during new collection launches may take longer than usual to process and ship, due to high volume. We work tirelessly to get our shipments out within the delivery time indicated on each product and will inform you if we cannot meet the delivery date provided in your confirmation by email. We are a small team working hard to get your order out safely and in a timely manner.